 |
How do I pay with my credit card without using Paypal?
|
|
ANSWER: We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services. |
|
I didn't receive my Bonus Dollars after my checkout? Why?
|
|
ANSWER:
Bonus points are credited to your account balance only after your purchase is arrived to you. Coupon code cannot be combined with any other offer such like Bonus Dollar.
|
|
Are there discounts for larger orders?
|
|
ANSWER:
The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. Usually we accept money order and wire transfer as the payment method for the bulk sale.
|
|
How long does delivery take?
|
|
ANSWER:
If your order is in stock we can usually deliver within 30 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.
|
|
How is delivery accomplished?
|
|
ANSWER:
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
|
|
What security precautions are taken to protect my personal information?
|
|
ANSWER:
ONLINE-GAME-STORE takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.
|
|
Why does my order require voice verification and/or fax verification?
|
|
ANSWER:
We like to take all possible steps to protect our clients' details as well as the integrity of ONLINE-GAME-STORE. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.
|
|
Can I use my coupon with any item?
|
|
ANSWER:
The promotional products cannot be combined with any other offer such like Bonus Dollar and coupon.
Review the contents of your shopping cart. The coupon would be useless for this purchase if there are promotional products in your shopping cart.
|
|
How to get Bonus Dollars?
|
|
ANSWER:
Register an account on www.online-game-store.com. If you have already been our member, please disregard this request. Your every consumption on our website will be recorded, and it will bring you up to 3% cash back with your payment in our system every time. Bonus Dollars will be added to your account automatically in return for your extended support to our website. You can check your Bonus Dollar status on our website anytime.
|
|
What is Bonus Dollar?
|
|
ANSWER:
As a way to acknowledge the extended support from all of our great customers, our company newly launched a brand new returning system----Bonus Dollar. Bonus Dollars can be used to consume any currency/items/ powerleveling/ cdkey desired at www.online-game-store.com
|
|
What kinds of payment methods do you guys accept ?
|
|
ANSWER:
We currently accept Paypal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.
|
|
Why does your price change so frequently?
|
|
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
|
|
Why do you sometimes need to call me when I've placed an order?
|
|
ANSWER:
1. There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
2. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
3. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
|
|
How to protect from imposters?
|
|
ANSWER:
It is always safer to deal with a well known trader and seller. However, due to the recent flood of MSN spoofing (faking MSN numbers to make you believe it's someone else you are talking to) done by scammers the following procedures are now implemented at ONLINE-GAME-STORE.com for all trades and purchases to protect our customers from being scammed.
1. When purchasing products make sure you are always make your payment ONLY to on our website. Check the spelling! Some scammers use minor variations in spelling to fool you! If someone asks you to send a payment to another address for ANY reason, it's not us!
2. When dealing with ONLINE-GAME-STORE.com staff over MSN, IF YOU ARE HANDING ANYTHING OVER FIRST before getting something when trading, send an email to with a password for him to repeat to you in a game if you are unsure!
3. An additional safety feature is to click on the 'Chat' Button on our website. That links you directly to a ONLINE-GAME-STORE.com staff only if he is online via a 'live' chat through your web browser.
|
|
Which servers are you on?
|
|
We support all servers. You can see the details of the servers and the price of credits on each game page.
|
|
How to use Bonus Dollars?
|
|
ANSWER:
Bonus Dollar is a special paying system launched by ONLINE-GAME-STORE. All ONLINE-GAME-STORE members can use Bonus Dollars to pay for your orders. All the preferential treatment posted by ONLINE-GAME-STORE will be returned to customers, with which you can pay your orders by Bonus Dollars freely at ONLINE-GAME-STORE.
When log in the system, you will firstly see your currency Bonus Dollar Account information in user system on the right panel.
When you are shopping, the Shopping Cart System will automatically show the balance in your shopping cart. Entering the 'Payment Information' page, you will be shown with a new paying system--- Bonus Dollar Pay.
|
|
General Power-Leveling Terms of Service
|
|
ANSWER:
As the leading provider of Power Leveling, ONLE-GAME-STORE provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why ONLE-GAME-STORE's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.
Account Safety
ONLE-GAME-STORE relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, ONLE-GAME-STORE has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
|
|
General Power-Leveling Disclaimer
|
|
ANSWER: 1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the ONLE-GAME-STORE' web site you will need to submit a password or some other type of authenticating information. 2. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold and the profit shared amongst the group. 3. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained. |
